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(1) Introduction
Please read these Terms and conditions carefully. You will be asked to agree with these Terms and conditions before you place an order from our website.
These terms of use govern your use of our website; by using our website and online store and/or purchasing from us, you accept these Terms of use in full. Any new features or tools added to our website will be subject to our Terms and conditions. You can review the most recent Terms and conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and conditions by posting updates and /or changes to our website. It is your responsibility to check this page periodically for changes. By your continued use of access to the website following the posting of any changes constitutes acceptance of these changes.

(2) Interpretation
By agreeing to these Terms and conditions, you represent that you are at lest the age of majority in you’re country or state of residence. Whilst we make every effort to be accurate, prices stated on our website could be stated incorrectly. The purchase of products will be subject to our Terms and conditions as outlined in the following conditions. In these Terms and conditions, “we” means Alpha Grafix (and “us” and “our” will be construed accordingly); and “you” or “the customer” means our customer or potential customer for products (and “your”) will be construed accordingly).

(3) General Conditions
Approval will be sort on all artwork. If there is a problem with the product, we will require photo evidence. We will then review the issue and discus further action(s). The validity and enforceability of this agreement will be interpreted with the laws of England but we reserve the right to bring proceedings in connection with this contract in any other court of competent jurisdiction. Failure by us to enforce any of these conditions shall not be construed as a waiver of that condition or any other condition. By commissioning us to begin for the customer, the customer is automatically acknowledging these terms and is bound by them.

(4) Specifications
Sizes, measurements and descriptions of goods are for guidance only and we cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the label. We will accept no responsibility if instructions are not followed precisely. Size, style, fabric content, specifications, quality, colour and suitability for chosen purpose should be checked by you on receipt of goods. While every effort is made to ensure consistency of colour and shades, variation may occur from one batch to another and we will accept no responsibility for such variation. Goods should be checked on receipt. Worn, printed, or otherwise processed goods cannot be returned.

(5) Price and payment
We retain the right to change prices, carriage costs and specifications without prior notification. We will not accept any liability or third party loss in the event we change prices, carriage costs or specification without notification. We will verify prices as part of our sales procedures so that the product’s correct price will be stated at the time of checkout and prior to payment. Payment for items is required upfront before work commences. Unless the orders is over £50, then a 50% non-refundable deposit will be taken. In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated when you pay for the product. Payment must be made upon the submission of your order. We will withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.

(6) Returns
All sales are final. We do not trade on a ‘sale or return’ basis. We do accept returns subject to the following conditions being met:
1. Proof of purchase (relevant invoice and despatch not number required).
2. Returns Authorisation Note must be obtained prior to return of goods.
3. Minimum restocking charge is £25 or 20% of goods value (whichever is greater).
4. All goods must be returned in good condition, original packaging, not processed or unwashed. We do not allow goods to be returned if worn.
5. Printed or processed goods will not be accepted back for return under any circumstances.
6. Garments sold, as samples are non-returnable.
7. Goods cannot be returned after 28 days from date of purchase.
8. Returned carriage charge is £15 per box.
9. In the event our carrier arrives and the goods are unavailable to collect, a surcharge will become payable at £15 per failed collection.
10. All High Visibility garments that are governed by Health and Safety legislation, should they be returned we will only accept these items if they contain their original packaging and legislative documentations within.
11.The Distance Selling Regulations Act of 2000 is not applicable to us for two reasons. Firstly, we are a business-to-business site and therefore exempt. However, since we do also supply end users please be aware that by law, the Distance Selling Regulations Act of 2000 does not apply to “personalised goods or goods made to a consumer/’s specification”. We are therefore unable to accept any returns unless there is a fault with the garments. If you think you have received faulty goods, please contact us for further instructions.
12. When orders are customised due to the customised nature of the goods, refunds are not available on customised orders.
13. Where artwork is supplied for personalised orders it is the costumers’ responsibility to provide all information of size of logo, colours with PANTONE reference numbers etc. Where customers do not supply full detailed artwork we are not responsible once goods are printed. Where full details are not provided we would use industry standard to ensure best possible result.
14. We will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/organisation cost plus a re-stocking charge will apply. Once goods have been decorated no refunds will be given.

(7) Ownership of Goods
Title of goods shall not pass to the purchaser until the sum due on the invoice for the goods is paid in full to us. Until title has passed to the purchaser, the purchaser shall not deal with or dispose of the goods other than in its normal course of business, and until such time we reserve the right to enter one to premises of the purchaser or its agent or customer to repossess all or part of the goods, without prejudice to any other legal remedy available to us. Once a project has been delivered by us and is fully paid for buy the customer, we will assign the reproduction rights of the design for the use(s) described in the proposal. According to the copyright law, the rights to all design and artwork, including but not limited to photography, music and or illustrations created by independent photographers, artists or illustrators retained by us or purchased from stock agency on behalf of the customer, remain with the individual designer, artist, photographer or illustrator. Unless a purchase of “All Rights” (a Buyout) is negotiated on behalf of us, the customer may not use or reproduce the design, work or the property therein for the purpose other than the one(s) originally stipulated. If the Customer wishes to use the design that we have created and/or the images within for another purpose or project, including a reprint exhibition, you must contact us to arrange the transfer of rights and the payment of any additional fees before proceeding. Master artwork including roughs, visuals, mock-ups and presentations is the property of ours and will not be releases or copied for the customer or any third party to use in any way whatsoever without prior written agreement by a director of ours. Alpha Grafix reserve the rights to photography and/or distribute or publish for promotional and marketing needs any work for us created for the customer, including roughs, visuals, mock-ups and presentations, as samples for our portfolio, newsletter, brochures, presentations and websites and for entry for awards. We will endeavour to store files on computer disks for a period or 6 months beyond the deliver of a job. Thereupon, we reserve the right to discard them without notice.

(8) Delivery
All goods are offered subject to availability. Deliver of goods will be deemed to take place at our premises unless otherwise agreed. Every effort will be made to deliver goods on time but no responsibility can he accepted for late or non-delivery. All shortages, damages or non-delivery of goods must be notified to us by telephone within three working days and confirmed in writing within five working days of despatch. Claims for shortages or non-delivery must be supported by the carrier’s consignment or proof of delivery note on which the goods have been signed for as unchecked, short or damaged as appropriate. By arrangement all deliveries should be carefully checked to ensure that the correct number of goods are signed for, have been delivered, as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy. All deliveries should also be sight for as unchecked, damaged or both, if apply, unless the contents of all packages, boxes or cartons are delivered are checked in front of the carrier’s delivery person, when and shortages or damages or both should be noted on the consignment/proof of delivery note and signed for as such. No claims for shortages or damages will be entertained unless goods are checked at the time of delivery in the presence of the carrier’s employee. While every effort will be make to despatch goods on time, no responsibility will be accepted for late or non-delivery, or for any consequential loss whatsoever. Goods despatched to any third part at the purchaser’s request are entirely at the purchases risk, and it the purchaser’s responsibility to ensure that goods are correct in every respect before any processing of goods commences.

(9) Product Review
You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of behaviour and etiquette on the internet. You must not submit any reviews to the website that are or have ever been subject of any threatened or actual legal proceedings of similar complaint.

(10) Lien
All Materials or property belonging to the customer, as well as work performed, may be retained as security until all just claims against us are satisfied.

(11) Limitation
The customer will indemnify and hold us harmless for any loss or expense (including legal fees), and agree to defend us in any actual lawsuit, claim or action arising in any way from the working relationship. This includes, but not limits to claims made against the customer and any of its products and services arising from the publication or materials that we have prepared and the customer approves before publication.

(12) Force Majeure
Production schedules, storage of files and property belonging to the customer will be established and adhered to by both customer and us, provided that neither shall incur any liability, penalty or additional cost due to delays caused by a state of war, riot, civil disorder, fire, industrial dispute or strike, accidents, energy failure, equipment breakdown, delays in shipment by supplier or carriers, action of government or civil authority and acts of God or other causes beyond the control of the customer or us. Where production schedules are not adhered to by the customer, final delivery date or dates will be adjusted accordingly.

(13) Privacy Policy
We adhere to the newly reformed General Data Protection Regulations (GDPR) 2018. The only data we collect from you if freely given and relevant to us to enable us to perform our work for you.We use advance technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so, or we are obliged or permitted by law to disclose it.

(14) Exclusion of Liability
Under no circumstances whatever shall we be liable for losses special to the particular circumstances of the customer, indirect or consequential loss including loss of profits, damage to property or wasted expenditure. Without prejudice to the other provisions of these conditions, our liability shall not excess the total of the contract fees for the project. The fees for any project are based on assumption that the liability of the customers and ours are as set herein.

(15) Advertising
At your request, we will purchase media space on the customer’s behalf, which will be billed, to the customer at current rates plus the standard agency commission. We cannot be held liable for advertising, which does not appear on a particular time/date or issue or in a particular position or break.

(16) Jurisdiction
Until title passes to the purchaser it shall indemnify us against all loss or damage to the goods, including damage in transit, or depreciation in the value of the goods.


Mistakes are possible: all goods should be checked upon receipt, as worn, printed, washed or otherwise processed goods cannot be returned.


We always recommend that all goods on our website are checked for their suitability of purpose to any application process, including wearer trials. Any alterations to goods will deem them returnable.


Some colour icons are not a true representation of their appearance. On the event confusion occurs, we will not be held responsible for any losses incurred. We always recommend samples or garments are obtained in advance or orders being placed.

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